FAQ

Below are our most frequently asked questions. Hopefully we can answer your question with this. Still haven't found what you're looking for? please contact us and we will respond as soon as possible!

We are available: Mon to Fri 08:00-17:00
contact us by email: Info@liodor.nl
Please contact us by phone: +31 640656261

ORDERS

My order arrived damaged

This is, of course, very frustrating. Usually, there's nothing we can do about this, and it's the fault of our delivery service. Please contact us, and our customer service team will resolve this issue for you immediately.

When will my order arrive?

In most cases, each order is delivered within 1 to 2 working days. Each order is also provided with a Track & Trace code that you as a customer can also see. If you have no insight into where your order is or it has not arrived. Please contact us.

What do I get with my order?

Each order comes with a luxurious magnetic box, a handmade amber glass, a sturdy high-quality shipping box to prevent damage and a satin fabric bag with a free sample.

I have not received an email asking if my order has gone through correctly

This happens a lot, unfortunately, and in most cases, the problem isn't with us, but with our email providers. Therefore, check your spam or junk folder. If you still can't find it, contact us and ask our team to resend the email.

There are incorrect details on my order confirmation

This is very annoying, and we will sort it out for you. Contact us immediately

SHIPPING AND RETURNS

What are the shipping options that Líodor offers?

Líodor offers different shipping options depending on your location and preference. Standard shipping is available on all orders, and we also offer expedited shipping options for customers who want to receive their orders faster.

What is the estimated delivery time of my order?

The estimated delivery time for your order depends on your location and the shipping option you choose during checkout. We generally aim to dispatch orders within 1 working day of receipt of payment. Once your order has shipped, you will receive a shipping confirmation with tracking information.

Can I track my order?

Yes, once your order has shipped you will receive an email with a tracking number and instructions to track your package. You can use this tracking number to track the progress of your shipment online via the courier service's website.

What should I do if my order arrived damaged or incomplete?

We apologize if your order arrived damaged or incomplete. Please contact our customer service team as soon as possible and provide us with your order details and photos of the damaged items. We will do our best to resolve the problem quickly and provide a suitable solution.

How can I return an item?

If you are not satisfied with your purchase, you can contact us within 14 days of receiving your order to arrange a return. Please ensure that the products are unused and returned in the original packaging. For more information about our returns policy and procedure, please contact our customer service team.

OUR PRODUCTS

What are perfume oils?

perfume oils are high-quality oils formulated to produce similar scents to those of well-known brand perfumes. These oils are formulated with carefully selected ingredients to provide a luxurious fragrance experience similar to popular designer or brand perfumes.

*Disclaimer all our products are not counterfeit products. And should not be associated with luxury fashion brands. They are simply inspired by the scent.

How do I use perfume oils?

Perfume oils can be used in different ways. A popular method is to apply a small amount of oil to the wrists, behind the ears or other warm parts of the body.

How long does the scent of perfume oils last on the skin?

The duration of fragrance variation of perfume oils can vary depending on factors such as skin type, activity level and the concentration of the oil. In general, perfume oils can linger on the skin for several hours to all day.

Are perfume oils suitable for all skin types?

Our perfume oils are formulated to be gentle and can generally be suitable for most skin types. However, if you have sensitive skin or are allergic to certain ingredients, we recommend doing a small patch test before using the oil widely.

Are your perfume oils not tested on animals and vegan?

Yes, at Líodor all our perfume oils are completely cruelty-free and vegan. We are committed to ethical practices and ensure that our products do not contain animal ingredients and are not tested on animals.

Where are your perfumes composed?

All our perfumes are composed in the Netherlands and we as a company also operate in the Netherlands.

Are they safe to use on clothing?

Since our perfumes are entirely oil-based, we strongly advise against this. It will stain. But don't worry, ruining your clothes with harmful chemicals is no longer necessary. A few drops of Líodor on your neck and wrists are enough to smell wonderful all day long.